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Family & Resident Testimonials

You amaze me every month with the astounding list of activities and entertainment you present. My mother is so happy there, I cannot tell you how great it is to know that from far away. Thanks for all you do, every single day. You are the best!

Family Member

"I just wanted to thank the whole staff at Brompton Heights for taking such wonderful care of my father. My brothers and I feel that moving him from Tonawanda to your residence was the best decision we made to keep him safe, comfortable and happy. We love everything about Brompton Heights: the staff, the dear friends he has made, and the many recreation activities and dining experience. We can all rest better! Thank you so much."

Family Member

"My mother-in-law has been in the Brompton Memory Care wing for approximately 4 months. The support of your great team is a tribute to how Brompton Heights exceeds expectations on many levels when it comes to Senior Care. I am uncertain what the future holds for my mother-in-law in terms of advanced care, but during a very difficult time, I do feel that the work of your staff needs to be recognized and commended."

Family Member

"During my stay at Brompton Heights, I have seen many changes, but what impresses me most is how  your  establishment is  always trying to improve on what I considered a 'good thing already in place':  if there was something that could make the residents’ lives more comfortable or more productive, your staff was on it. Every co-worker  from the Administrator to Housekeeping, regardless of what position they hold, has always been helpful, caring, considerate, and most of all, respectful to me and my needs. I am very content and happy that my family chose Brompton Heights for me to call home."

Resident

"At Brompton Heights, Recreation has activities around the clock - when do you get to catch your breath or even sleep?! I’m very impressed with your services and it makes me feel better knowing that Rita is surrounded with events to keep her healthy and active. She is an incredible woman and loved dearly by her family. I am looking forward to meeting you in person in the near future to thank you for all of your dedication, hard work and love that you fill each day with for your extended family. Thank you for our warm welcome into the Brompton Heights family!"

Family Member

"I just wanted to take the time to thank you and your staff for putting together such a wonderful celebration this Holiday Season - that was one of the nicest parties I have ever attended!  The cuisine prepared by your chef was absolutely delicious and cooked to perfection, and the lively entertainment was spectacular. It was so touching to see all of the residents and their family members having a special evening together. God Bless you and your staff for all of your efforts."

Family Member

“I live in Baltimore and was not able to be in Buffalo when my father moved into your residence so please allow me to thank you and the rest of the team there at Brompton Heights for helping to facilitate his move. My brother tells me that my Dad is truly enjoying himself there (as I thought he would!) and that he is doing well. Please feel free to contact me if there is anything I can do or if there is anything that my father needs because it is hard to care for him “long distance.” I am planning to visit him within the next few weeks - I just need to make an airline reservation! Thank you again, and I looking forward to meeting you and your wonderful staff soon."

Family Member

"I really appreciate that the nurses and care aides are always friendly, upbeat, and helpful in any situation. My mother needs assistance in the shower, and her care aide is especially helpful and kind when it comes to helping her maintain personal hygiene. She helps my mother get dressed and put on lotion, and she does so with patience and understanding. She truly cares for my mother as if she was her own family member!"

Family Member

“The Recreation Department does such an outstanding job developing activities that involve everyone! The programs truly reflect the interests of all the residents. Coming up with ideas for activities that will please everyone is not an easy task - kudos to everyone for their efforts. The staff should be recognized for their never ending enthusiasm and contagious smiles. They are always patient with residents and guests, and I think everyone does a fantastic job of making Brompton Heights a very comfortable, safe, and enjoyable home for my Mom.”

Family Member

“Living in a different state, it’s difficult for us to monitor the health of our dad on a daily basis since we are unable to visit him. The nurses with your residence are so helpful in keeping us regularly informed about his health condition, and they always let us know if he faces any challenges and what they are doing to help him. If we ever have questions about any medications or health issues, they give us peace of mind and reassurance that he is taken care of.” 

Family Member

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